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Forgot 2009 mac recovery key7/10/2023 Enter your SUNet ID and password on the WebLogin screen and then enter your second factor. ![]() Two-step authentication is required to proceed.Note: If your device's encryption key is not escrowed, a message saying that an encryption key is not available for the device is displayed instead of the link. ![]() On the Device Details page, in the Device Information section, in the Encryption Status row click Recover your encryption key.Click the link for the device whose encryption key you want to recover.From another device, go to to launch the MyDevices app.Turn off the device whose encryption key you want to recover. ![]() MyDevices does not generate the encryption key - it retrieves the key that was escrowed (i.e., stored on your behalf) in a secure database via BigFix or VLRE. A self-service process to recover your encryption key is available for computers managed by BigFix or monitored by VLRE - provided you opted to have VLRE escrow your recovery key. If your computer is encrypted and you forget the password that unlocks your hard drive, you'll need the encryption recovery key to unlock your drive.
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